TERMS AND CONDITIONS

These terms and conditions apply to the site of Atelier Judith van den Berg, and all agreements that you conclude with Atelier Judith van den Berg. By ordering products online you accept these terms and conditions.

The entrepreneurs identity:

Atelier Judith van den Berg
Vijverlaan 67, 6822 HC Arnhem, The Netherlands
Emailadress: info@atelierjudithvandenberg.com
Chamber of commerce: 53590902
VAT number: NL190158499B01

The Brand

It is prohibited to use the brand Atelier Judith van den Berg in any form whatsoever without prior permission by Atelier Judith van den Berg. The intellectual property rights regarding the Atelier Judith van den Berg designed products are exclusive to Atelier Judith van den Berg. The logo, graphic expressions, and products may not be copied or misused in any form. Atelier Judith van den Berg will fully protect the above rights.

Ordering

You can add the product of your choice to the shoppingbasket on this website. After payment Atelier Judith van den Berg sends an email confirming the order. Afterwards your order will be processed and shipped. Atelier Judith van den Berg is entitled to refuse an order. In this case Atelier Judith van den Berg will refund the amount within 30 days after ordering.

Payment

Your order will be shipped after receiving your payment. You can pay by Paypal, IDEAL or credit card. The prices listed on the website are in euros and include VAT. Shipping costs are not included in the product price, unless otherwise indicated. Although product specifications and prices are placed on the website with great care, Atelier Judith van den Berg can not vouch for any errors or inaccuracies to prices, specifications, or other information on the website. Atelier Judith van den Berg is alowed to refuse an order, if the product/price or specification contains incorrect information.

SHIPPING

Your order will be wrapped carefully before it is shipped. Atelier Judith van den Berg ships to The Netherlands, Europe and the rest of the world. If shipping to your chosen destination is not possible, we will contact you as soon as possible. We endeavor to ship the product directly to the owner, but it’s also possible to ask someone else to accept the package. For shipping outside of the Netherlands, for shipping outside the netherlands, a signature is necessary upon delivery.

Shippingcosts:

Netherlands: 7 Euro
Europe: 18 Euro
Rest of the world: 25 Euro

RETURNS

If you’re not completely satisfied with the item you ordered, we give you the opportunity to return or exchange your purchase in original state within 14 days. The product has to be unused and salable, and has to be wrapped carefully in the original package to send it back to us. If the product does not suffice these conditions, the return can not be accepted.
It is highly recommended to send an email to info@atelierjudithvandenberg.com if you want to return an item, or already did, so we can look out for it in the ‘mailbox’.

If the product contains a mistake or damage, you can send an e-mail to info@atelierjudithvandenberg.com in which you describe the problem. If it’s possible, the item will be replaced. Otherwise we will search for a solution together.

Unfortunately, refund costs can not be refunded by us. We advice you to return your products by a licensed post office. Atelier Judith van den Berg is not responsible for the loss of returns by a third party.

The return procedure will start from the moment we receive the returned items. If the product is compensated by us, you will receive a confirmation email.

Liability

Atelier Judith van den Berg can not be held liable for damages of any kind. Since our products are made from natural materials (leather, wood, etc.) small color differences may occur. Also, the use of a product may change the color. Products may contain differences. Try to avoid abrasion of the leather against light colored clothing. Atelier Judith van den Berg is not liable for consequences.